How to view mandates?

Created by Shiva S, Modified on Tue, 2 Apr, 2024 at 2:59 PM by Varshini Ravichandran

The View Mandates page is where you can see the list of mandates created and check the status of each mandate, see full list of statuses below.

Users can only see the mandates that they created themselves, unless the admin allow them to view all mandates, more details here.

You can configure what columns to appear on the View Mandates page by making changes in settings.

To view mandates:

Status	Description
N-Approved	Mandate has been approved.
M-Approved	Changes were made to the details of this mandate. Maintenance on the mandate is made and approved.
T-Approved	Mandate termination is approved. Collections cannot be made for mandates with this status.
N-New	Mandate is created but has not been approved. Requires a RM1 payment authorisation.
N-Awaiting FPX Authorisation	Mandate awaiting for FPX authorisation. Requires a RM1 payment authorisation.
T- Awaiting for FPX Termination	Mandate awaiting for FPX termination. Requires a RM1 payment to terminate.