Order Statuses

Created by Shiva S, Modified on Tue, 2 Apr at 3:00 PM by Varshini Ravichandran

Below are the different statuses that could apply to an order.

Status	Description
Inactive	Customer clicked on “Secure Checkout” but does not complete the mandate authorisation process, OR The subscription is suspended due to failed payment.
Pending	The mandate authorisation is successful and the enrolment report (ENRP) has not yet been returned by the buyer bank. This status is only applicable to recurring plans when Direct Debit (FPX) is chosen as the payment method.
Enrolment approved	The enrolment report (ENRP) has been received by the seller bank. The first collection will be attempted.
Active	Payment collections for the subscription were successful so far.
Paused	The subscription has been temporarily stopped by the customer or merchant.
Awaiting cancellation	Your cancellation request has been submitted and is pending action by you. Note: Your subscription has not yet been cancelled.
Cancelled	The subscription has been successfully cancelled by the admin.