When your customer wishes to terminate a mandate, you can send a mandate termination link to the customer. The link allows the customer to proceed to FPX and approve a RM1 FPX transaction to complete the termination.
To send a mandate termination link:
Click on the main menu.
Select “Mandate” - “View Mandates”.
On the right of the mandate you wish to terminate, click on the three-dot icon and select “Terminate Mandate”.
Enter the recipient email address in the “Email To” field. (If the person-in-charge of the mandate has left the company, the email can be directed to the new person-in-charge)
State the “Reason to Terminate”.
An email containing the link to terminate the mandate will be sent to the customer.
Note that a mandate can only be terminated after the ENRP is returned. A mandate cannot be terminated within the “Date Period” set for the mandate.
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