Merchants initiate a mandate termination at the customer's request by locating the specific mandate and selecting "Terminate Mandate" from the options menu (three dots). Note that this option is only available for mandates and enrollments currently in "Approved" status.
Upon request, an automated email notification is sent to the customer if their email address was provided. Alternatively, merchants may generate and share a direct URL link with the customer to complete the process.
Merchant Guide: Terminating a Mandate
Locate the target mandate and click the three-dot icon on the right.
Choose the "Terminate Mandate" option.
Provide a reason in the "Please State Reason to Terminate" field.
Confirm by clicking "OK".
A confirmation dialog will appear once the termination is successfully initiated.
The system will send a notification to the customer email address used in step 3.
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