How do I suspend Auto Retries for an ongoing collection that has already gone through several retries?

Merchants who wish to halt/cancel auto retries for a specific ongoing collection may do this by following the steps below. There are different ways to go about doing this:

Option 1: Cancelling auto retries for a specific collection in View Collections

• Click on the main menu. 

• Select “Collections” - “View Collections”.

• Click “Detail View” on the top left-hand corner of the page.

• Look for the collection that needs the Auto Retry feature suspended.

• Click on the three-dots icon > Suspend Auto Retry.

• Click “Yes” on the pop-up window to confirm.

Option 2: Cancelling auto retries for a Scheduled Collection for a specific mandate

1. Click on the main menu. 

2. Select “Mandate” - “View Mandates”.

3. Look for the mandate with a Scheduled Collection that needs the Auto Retry feature suspended.

4. Click on the three-dots on the right side of the mandate.

5. Select Scheduled Collections.
   
   

6. On the pop-up page, locate the collection you wish to cancel retries for. Then, click on the three-dots icon > Suspend Auto Retry.
   
   

7. Click “Yes” on the pop-up window to confirm.

Option 3: Cancelling auto retries for a specific Scheduled Collection in View Scheduled Collections

1. Click on the main menu. 

2. Select “Collections” - “View Scheduled Collections”.

3. Look for the Scheduled Collection that needs the Auto Retry feature suspended.

4. Similarly, on the right, click on the three-dots icon > Suspend Auto Retry.

5. Click “Yes” on the pop-up window to confirm.