Direct Debit is a payment method that allows merchants to collect recurring payments from their customers’ bank accounts directly.
Customers allow merchants to collect payments from their bank accounts by setting up a mandate. To set up a mandate, customers need to complete an e-Mandate form that outlines the customer’s basic information and agreed collection terms. Customers would need to log in to their online banking portal and approve a RM1 FPX transaction to complete the authorisation.
By authorising the mandate, customers give permission to the merchant’s bank to “pull” payments from their bank account directly. Find the full Direct Debit process overview here.
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